Operations and Help Desk Support
Understanding the meaning of customer service is the result of offering reliable solutions by experienced operations and help desk professionals.
Attending to problems and discrepancies expeditiously is of the utmost importance. A triage process is performed to categorize each item in a client’s incident tracking system to determine if it is a low, medium or high level incident. In addition, 7Delta assesses and analyzes information systems operations by performing daily monitoring and maintenance including researching error messages, distinguishing between computer hardware or software failures and re-sequencing job recovery following system malfunctions.
Specific Service Offerings Include:
- Plan and support deployment of all releases into production environment
- Prepare help desk and field support
- Manage change of production documentation
- Tailor the production system
- Utilize tight processes, change management, identified production defects, and managed workarounds